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Shipping policy

Important notice: The impact of rising fuel costs

Continued instability in the Middle East has resulted in increased fuel and freight costs across the transport network.


As a result, our freight carriers have now reintroduced higher fuel levies. Accordingly, our temporary fuel surcharge will be reinstated at 0.8% on all orders when they are placed from Monday 3 August 2026.


As always, we will continue to review and adjust the surcharge in line with market conditions.



Estimated Delivery Time frames

  • Orders are sent from Australia. Deliveries generally take 2 to 8 business days in Australia & 6 to 27 Days to New Zealand.

Freight Charge Australia

  • $10.95 AUD flat fee for all orders (except bulky and heavy items with 5kg or over in weight)

  • For heavy and bulky items a flat fee of $39.95 AUD applies

  • When a mix of heavy & bulky items is bought in conjunction with standard items then both freights are charged i.e. $50.90 AUD

Freight Charges New Zealand

  • $12.95 NZD flat fee for all orders (except bulky and heavy items with 5kg or over in weight)

  • For heavy and bulky items a flat fee of $39.95 NZD applies

  • When a mix of heavy & bulky items is bought in conjunction with standard items then both freights are charged i.e. $52.90 NZD